One workflow, every source
Synced Shopee, Lazada, TikTok Shop and web-store orders and orders you create yourself (offline, LINE, Facebook, wholesale) all run: check → pick → scan-verify & pack → print → scan handover → after-sales.
Orders & fulfillment
One order flow for every channel, from check to after-sales
Content brings the buyers, marketplaces convert them. SellerTiger pulls every order into one place, runs the same packing flow for synced and manual orders, and links each order to the buyer chat, the stock it needs and the creator who brought it.
Highlights
Every marketplace and chat order in one flow: check, scan-pack, print, ship, after-sales.
01
02
Work queues that tell you what is next
Queue tiles for To process, Short of stock, Overdue (paid more than N hours ago and not handed over — the limit is yours), Exceptions and After-sales to do. Every order also shows a plain-language “next step”.
03
Stock check before you pack
Open orders claim stock first-come-first-served by paid time; an order is flagged short when its turn comes and there is not enough. Combo SKUs expand to their components; processing a short order needs an explicit confirmation.
04
Scan station
Scan the order or tracking number, then every item barcode (camera works too). Wrong item, over-scan, canceled, on hold, unpaid or no address are shown as big warnings; a team lead setting can make the scan check mandatory.
05
Courier handover with manifest
Scan packed parcels into a handover batch per courier, catch duplicates and wrong carriers, then print the manifest for the courier to sign. Flash, Kerry, J&T, Thailand Post, SPX, Ninja Van and DHL credentials can be stored per workspace.
06
Printing you control
Picking list sorted by bin, packing list, package slip, generic label and courier manifest — each with its own paper size (A4, A5, A6, 100×150 or 100×100 thermal, 80 mm roll, custom), margins, fields and a print language independent of the app language.
07
Exceptions and after-sales
Hold orders with a reason (stock, address, payment, customer request, damage), catch cancellations after picking (put items back) or after handover (intercept), and log return, refund, exchange, missing, damaged or wrong-item cases.
08
Chats linked to orders automatically
Buyer chats are matched to orders from platform order cards, order numbers typed in messages and the same buyer in the same shop. The order window shows the chat, and you can reply to the buyer right there.
09
One order, never twice
Each shop has one active source (direct API > platform export > BigSeller > AI reading > Excel/manual) with a source badge. A record from another source updates the existing row in place, so notes, holds, scans and KOL marks survive.
10
Saved views, customers and AI
Batch-search by pasting many order numbers, save team views, keep a customer address book (matched by buyer ID, phone or email — never by name alone), and ask AI for the next step or a polite Thai message to the buyer.
Orders & fulfillment
Work queues: to process, short of stock, overdue to ship, exceptions and after-sales, each one click away.
Orders & fulfillment
Every channel in one list, with source badge, stock check, KOL mark and overdue badge on each order.
Orders & fulfillment
How it works
- 1Collect
Orders arrive from connected shops, imports or the New order form, de-duplicated across sources.
- 2Check
Stock, address and notes are checked; short or problem orders go to a queue or on hold.
- 3Pick & scan-pack
Print the bin-sorted picking list, then verify every item at the scan station and print label + slip.
- 4Hand over
Scan parcels into a courier handover and print the manifest; manual orders can take stock out here.
- 5After-sales
Returns, refunds and complaints are logged on the order and linked to the buyer chat.
Orders & fulfillment
What each panel tells you
- Queue counts
- To process, short, overdue, exceptions and open after-sales — the live to-do of the warehouse.
- Money per order
- Buyer paid, item total, platform and seller discounts, platform fees, settlement and gross profit (settlement − cost).
- Overdue badge
- Hours since payment beyond your shipping limit, per order.
Data in one place
Connected with
Customer serviceBuyer chats link to their orders automatically, so service sees status, items and tracking without asking.Purchase forecastShort-of-stock orders and real sales rates feed the stock alerts and the purchase forecast.KOL workflowOrders brought by creators are marked by affiliate data, @handle or an estimated post window.ProductsSKUs, combos, barcodes and bins come from the product catalog.Finance reconciliationBuyer paid, platform fees and settlement on each order line up with finance receipts.
Ready to see your business in one place?
Sign up free in a minute — you start on the Free plan and can upgrade any time. Bring your team, connect your shops and watch the numbers move.