Every shop, one inbox
Buyer chats from every connected marketplace shop in one list, filtered by Needs reply, Overdue, Assigned to me, Unassigned or Starred, by shop and by tag (pre-sale, logistics, after-sales, return, complaint, tax invoice, VIP).
Customer service
Answer every buyer in time, with the order already on screen
Content sends buyers to the marketplaces; the chat is often the last step before they pay. SellerTiger brings Shopee, Lazada and TikTok Shop chats and reviews into one inbox, shows the order and product beside every conversation, and measures how fast — and how well — the team answers.
Highlights
Buyer chats and reviews from every marketplace, with reply timers, AI and order context.
01
02
Reply-time clock on every chat
Marketplaces score shops on replies within 12 hours. Each chat shows “reply within …” or “overdue …”, counted from the buyer’s oldest unanswered message; the limit is configurable per workspace.
03
Order and product beside the chat
Orders are linked automatically from platform order cards, order numbers typed in messages and the same buyer in the same shop. The side panel shows status, items, tracking, payment, stock of the product asked about and the buyer’s other chats.
04
AI reply ideas
Three alternative replies in the buyer’s language, each with a translation for the agent, plus suggested tags. They use only facts from the chat, the linked order and the product, and follow marketplace rules: no outside links, no phone or LINE IDs, no promised refunds.
05
Write in your language, send in theirs
Incoming messages can be auto-translated; outgoing replies can be written in Chinese, English or Thai and translated before sending, with the original kept under the message.
06
Fast tools in the reply box
Quick replies with “/”, send a product card or an order card, emoji, file and image attachments by drag and drop, internal notes the buyer never sees, and a one-click follow-up task.
07
Assignment with shop access
Leaders tick which shops each agent may handle; chats can only be assigned to people with access to that shop, and realtime updates reach only the people who may see it.
08
Reviews handled, not ignored
Rating distribution, filters for bad / neutral / good / unreplied / flagged, AI-drafted public replies (polite and brand-safe, apologetic for bad reviews) and “flag → task” for follow-up.
09
Safe by design
Connectors stay read-only until a shop is authorized with the marketplace chat scopes and live sending is switched on; otherwise every outgoing message is recorded as “not sent” with the exact request it would make.
Customer service
Customer funnel: buyers who inquired, got a reply, ordered within 7 days and came back.
Customer service
Reviews by star rating with AI-drafted public replies and “flag → task” for bad ones.
Customer service
How it works
- 1Collect
Chats and reviews from authorized shops land in one inbox, linked to orders and buyers.
- 2Prioritize
Needs-reply and overdue filters plus the reply clock show what to answer first.
- 3Answer
AI ideas, quick replies, translation and product / order cards make a correct reply fast.
- 4Follow up
Assign, tag, add internal notes or turn a chat or bad review into a task.
- 5Measure
Analytics show on-time rate, reply time, topics, conversion and ratings per shop and agent.
Customer service
What each panel tells you
- On-time reply rate
- Buyer turns answered within the platform limit ÷ turns that needed an answer.
- Median reply time
- Time from the first buyer message of a turn to the shop’s first reply.
- Customer funnel
- Inquired → engaged → ordered within 7 days → repeat, with conversion at each step.
- Pre-sale conversion
- Buyers with a pre-sale chat who ordered within 7 days after asking.
- Topics, hours and ratings
- Chats per tag, buyer messages per hour of day (to plan shifts), rating trend and response by shop and agent.
Data in one place
Connected with
Orders & fulfillmentThe same chat ↔ order links appear inside each order, so the warehouse and service see one story.ProductsProduct cards and stock answers come straight from the catalog.TasksChats and flagged reviews become follow-up tasks with an owner and a due date.AI assistantReply ideas, translations and review drafts use the workspace AI with the chat as context.
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