Connections overview (shops, ERP, couriers, LINE, Lark, Google, social media)

Settings → Connections puts your shops, ERP, couriers, LINE, Lark / Google, and social media accounts on one page. The page only shows status; click a tile to open its setup window. Each connection has a step-by-step guide (see the table at the end).

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1. Status — how many connections are connected, need attention, or aren't set up.
2. Search — find a platform, app, or service.
3. Categories — Sales channels, ERP & accounting, Couriers, Communication, Social media, AI models.
4. Platform tiles — click to open the setup window.
5. View guide — opens the matching guide.

Who can use it#

• Only people with Settings permission level 4 can see and use this page (by default, the founder).
• First add the sales channels / social media channels for your brand in Settings → Brands & channels, then come back here to connect them. Without a channel, "Add shop" is grayed out and the tile says "Add this sales channel in Brands & channels first". "n channels to connect" on a tile means some channels still have no account connected.

Shared numbering for setup steps#

Every connection's setup window and guide use the same step numbers. Steps that don't apply say "Not needed" or "Done by SellerTiger":

What each status means#

The top of the window also shows "Last test: ✓ / ✗ time · details".

Three ways to authorize a shop#

Choose under Connection method in the shop window:

• Manual / BigSeller sync — only registers the shop; orders come in through BigSeller or platform export files. It doesn't use a shop slot.
• Self-developed app (your own keys) — authorize with an app you created on the platform's open platform. Enter credentials → Save → Authorize on platform → Test connection.
• SellerTiger partner app (pending) — once SellerTiger is approved as a Shopee / Lazada / TikTok Shop partner, you authorize in one click; it can't be used until then. Shopify and Shopline don't have this option.

Shop slots: each "Authorized" shop (on any platform) uses one plan slot, and the top shows "{n} of {max} shops used". Manual / BigSeller shops don't use a slot; Revoke frees one up. If you run out of slots, upgrade or buy add-ons in Settings → Subscription (฿290 per shop per month, excluding 7% VAT).

Buttons on a shop row: Authorize on platform (Re-authorize once authorized), Test connection, Revoke (revokes the token so SellerTiger stops reading through the API; you can re-authorize any time), and the gear (edit).

How far each platform goes today (2026-10-17)#

Step-by-step guides#

Common issues#

SellerTiger only reads data. It never changes prices, messages buyers, or edits orders on the platform unless you explicitly turn that on in the relevant feature.